3. Exclusions (What is Not Covered)

To ensure fair service, the following conditions are excluded from free warranty coverage (though paid repair services may be available):

• Cosmetic Wear & Tear: Surface scratches, scuffs, dirt, fabric tears, or normal tread wear on the wheels from regular use.

• Airline & Third-Party Damage: Physical damage caused by airport baggage handling, such as crushed shells, broken handles, or snapped locks. [Recommendation: Such damage should be reported immediately to the airline before leaving the airport for a claim.]

• Improper Use: Exceeding the rated weight capacity, riding through deep water or mud, or storing the battery in extreme heat or freezing temperatures.

• Unauthorized Modifications: Any attempt to disassemble the motor, replace the battery, or alter the internal circuitry without Sovereign’s written authorization.

• External Factors: Accidents, traffic collisions, high-altitude drops, or exposure to highly corrosive liquids.

4. Warranty Claim Process

If your product experiences a failure, please follow these steps to initiate your support:

1. Submit a Claim: Email marketing@klytana.com with your Order Number and the subject line “Warranty Claim.”

2. Provide Evidence: Attach clear high-resolution videos or photos that demonstrate the specific functional issue.

3. Technical Assessment: Our engineers will perform a remote diagnosis and provide a solution within 48 business hours.

4. Resolution: * Simple Repairs: We will ship the necessary replacement parts free of charge along with a professional video guide for installation.

   • Complex Repairs: For core motor or circuit failures, we will guide you on how to ship the unit to a designated service center for expert repair.

5. Limitation of Liability

This warranty is valid only for the original purchaser and is non-transferable. Sovereign is not liable for any indirect or consequential losses, including but not limited to travel delays, missed flights, or lost wages resulting from a product failure.